Novated Client Services Officer
About the job
This job is all about providing exceptional support to our Novated Clients by responding to their enquiries and maintaining accurate information. The impact of this role is significant, as it helps ensure client satisfaction and supports our operational and strategic objectives. Our team values collaboration, flexibility, and a commitment to high-quality service.
You'll be responsible for
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Responding to client enquiries
Thoroughly and efficiently respond to novated client's phone and email enquiries to ensure accurate and timely resolutions.📝
Maintaining client information
Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure.🌟
Supporting customer satisfaction
Work effectively with the team to ensure excellent customer experience and adherence to all KPIs.Key criteria
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Customer service experience
Demonstrated experience responding to client inquiries effectively.View
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Strong communication skills
Proven ability to communicate clearly with diverse stakeholders.View
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Problem-solving skills
Experience resolving complex issues in a timely manner.View
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