About the job
The Client Services Officer (Assessments) job is all about delivering exceptional customer experiences while thriving in a fast-paced environment. This position plays a crucial role in engaging with clients, resolving inquiries, and ensuring a seamless assessment scheduling process. The team values collaboration, adaptability, and a commitment to continuous learning, making it a fantastic opportunity for those who enjoy working together to achieve shared goals.
You'll be responsible for
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Processing information
Processing detailed information consistently and accurately, ensuring nothing slips through the cracks.⏰
Scheduling assessments
Ensuring client assessments are scheduled in a timely manner.🤝
Collaborating with teams
Working effectively with others to achieve shared goals—even when the task isn’t directly in your lane.Key criteria
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Customer interaction de-escalation experience
Proven experience de-escalating challenging customer interactions with professionalism.View
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CRM and customer database familiarity
Experience navigating multiple CRM systems confidently and efficiently.View
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Background in fast-paced environments
Experience in complex call centres or fast-paced retail settings.View
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