About the job
The Client Services Officer position at Next Health is a fantastic opportunity to be the first point of contact for clients and medical specialists. This role is crucial in ensuring smooth coordination of appointments and providing exceptional customer service. The team values collaboration and a positive approach, making it a supportive environment for personal and professional growth.
You'll be responsible for
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Coordinating appointments
Schedule assessments, manage appointment changes, and ensure all required paperwork and information is completed ahead of consultations.🌟
Providing exceptional customer service
Manage the telephone switchboard and respond to incoming enquiries, ensuring timely assistance for callers.📂
Maintaining accurate records
Ensure files, documentation, and records are accurately maintained, organised, and filed in line with Next Health standards.Key criteria
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Customer service experience
Proven experience in customer service or client-facing roles.View
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Appointment management skills
Experience managing appointments and scheduling effectively.View
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Organisational abilities
Demonstrated ability to maintain accurate records and documentation.View
