About the job
The Client Services Officer position at Next Health is all about being the welcoming face for clients and medical specialists. This pivotal job involves coordinating appointments, providing exceptional customer service, and maintaining accurate records to ensure smooth operations. The team thrives on collaboration and values a positive, customer-first attitude, making it a fantastic opportunity for those who enjoy building relationships and delivering outstanding experiences.
You'll be responsible for
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Coordinating appointments and assessments
Schedule assessments, manage appointment changes, and ensure all required paperwork and information is completed ahead of consultations.🌟
Providing exceptional customer service
Manage the telephone switchboard and respond to incoming enquiries, ensuring callers receive timely assistance.📂
Maintaining accurate records
Ensure files, documentation, and records are accurately maintained, organised, and filed in line with Next Health standards.Key criteria
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Customer service experience
Demonstrated experience in customer service or client support.View
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Appointment management skills
Experience managing appointments and scheduling efficiently.View
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Organisational abilities
Proven skills in maintaining accurate records and documentation.View
