Client Services Representative
About the job
As a Client Services Representative at CMC Markets, you will play a crucial role in maintaining our award-winning customer satisfaction streak. This job offers a fantastic opportunity to grow personally and professionally in the fast-paced fintech industry while being part of a supportive team. With comprehensive training and a focus on collaboration, you will thrive in an environment that values your growth and success.
You'll be responsible for
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Responding to client queries
Being the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.🌟
Delivering exceptional service
Acting as a brand ambassador, delivering exceptional service that keeps clients coming back.🚀
Enhancing client experience
Identifying opportunities to enhance the client experience, contributing to our industry-leading reputation.Key criteria
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Customer service orientation
Demonstrated experience in a client-centric environment.View
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Effective communication skills
Proficient in English and Mandarin, both verbal and written.View
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Resilience in high-volume settings
Ability to adapt and thrive in a fast-paced call centre.View
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