About the job
The Client Services Representative at Veterinary Referral Hospital Dandenong is a vital part of the team, ensuring a smooth and supportive experience for clients and their pets. This job is all about providing outstanding customer service, especially in urgent situations. The team values reliability, adaptability, and a calm demeanor, creating a welcoming environment for everyone.
You'll be responsible for
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Acting as the first point of contact
Being the initial contact for all client interactions, both in person and over the phone, ensuring a welcoming experience.📞
Managing a multi-line switchboard
Handling high volumes of calls efficiently, ensuring timely responses to client inquiries.📅
Coordinating appointments and communications
Organising client appointments and maintaining accurate records to support seamless patient care.Key criteria
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Client service experience
Proven experience in a client service role, ideally in healthcare.View
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Multi-line switchboard management
Experience managing a busy switchboard and handling high call volumes.View
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Calm under pressure
Demonstrated ability to remain composed in stressful situations.View
