Department of Justice and Community Safety, Victoria1 job

Client Services Support Officer

JuniorMid levelFull-timeHybridGeelong VIC 3220, AustraliaPeople and cultureCustomer servicePosted 4 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is about providing essential support and advice to the Workforce and Prison Services as a Client Services Support Officer. By leveraging your client support expertise, you will play a vital role in ensuring the efficient delivery of prison services while fostering a safe and rehabilitative environment. The team thrives on collaboration, integrity, and a commitment to cultural safety, making it a fantastic opportunity for those looking to make a meaningful impact.

You'll be responsible for

📦

Preparing stock estimates

Preparing stock estimates, obtaining quotes, and organising purchases to maintain stock levels for the prison stores and prisoner canteen.
📚

Maintaining prison archives

Maintaining prison archives and liaising with relevant staff and stakeholders to facilitate compliant document management systems.
🚚

Coordinating deliveries

Coordinating and undertaking regular deliveries of nominated items and persons across the prison via the internal transport system.

Key criteria

🛠️

Client support expertise

Experience delivering client support services in sensitive environments.

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🤝

Trauma-informed communication

Demonstrated ability to communicate empathetically with victim survivors.

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🌍

Cultural safety commitment

Proven commitment to fostering a culturally safe workplace.

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Meet the team

About the company

View your fit

5 criteria for this job
Client support expertise
Experience delivering client support services in sensitive environments.

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Trauma-informed communication
Demonstrated ability to communicate empathetically with victim survivors.

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Cultural safety commitment
Proven commitment to fostering a culturally safe workplace.

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Stock management experience
Experience maintaining accurate records and managing stock levels.

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Document management skills
Proficient in compliant document management and archiving.

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