Ticketmaster Australia1 follower13 jobs

Client Solutions Specialist

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Client Solutions Specialist job is all about delivering exceptional product and client support across Ticketmaster’s Archtics platform and integrated tools. This role is crucial in ensuring clients receive hands-on guidance, training, and event day support, ultimately driving client satisfaction and contributing to product improvements. The team thrives on collaboration, efficiency, and continuous professional growth, making it a dynamic environment for anyone passionate about live entertainment.

Meet the team

About the company

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You'll be responsible for

🔧

Managing client builds

Overseeing client builds and changes using the Archtics and Account Manager product to ensure smooth operations.
📚

Providing training

Delivering training on new features and functionality to clients and internal staff, enhancing their understanding and usage of products.
🎉

Supporting event day operations

Offering support to clients and internal staff during events, ensuring everything runs smoothly and efficiently.

Key criteria

🛠️

Archtics platform experience

Proven experience managing and configuring the Archtics platform.

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📄

Documentation skills

Demonstrated ability to create and maintain client-facing documentation.

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🔄

Client support management

Experience prioritising and managing client support requests effectively.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Archtics platform experience
Proven experience managing and configuring the Archtics platform.

View

Documentation skills
Demonstrated ability to create and maintain client-facing documentation.

View

Client support management
Experience prioritising and managing client support requests effectively.

View

Microsoft Office proficiency
Proficiency with Microsoft Office products for documentation and communication.

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Ticketing industry knowledge
Understanding of ticketing and CRM technologies relevant to live events.

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A meaningful career starts with a match

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