Client Experience Specialist
About the job
The Client Experience Specialist job is all about providing exceptional support to both internal and external stakeholders at Unisson Disability. This position plays a crucial role in empowering individuals and creating meaningful connections, ensuring that clients receive the best possible service throughout their journey. The team values collaboration, proactive communication, and a commitment to exceeding client expectations, making it a vibrant and impactful environment to work in.
You'll be responsible for
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Attending expos and networking events
Representing Unisson’s brand and services to acquire new prospects and following up post-event to progress enquiry to conversion.🤝
Building relationships
Regularly meeting with industry and community networks to build genuine relationships and referral pathways within the disability sector.📝
Capturing client information
Capturing all information required within the client journey into the relevant systems to support from onboarding to transition and retention.Key criteria
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Relationship-building skills
Proven ability to build effective relationships with clients and stakeholders.View
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Attention to detail
Demonstrated commitment to accuracy in documentation and data entry.View
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Experience in NDIS
Minimum 3 years in the disability or community services sector.View
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