HiBob9 followers25 jobs

Customer Experience Specialist, APJ

Mid levelFull-timeRemoteAustraliaPosted 8 hours agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Experience Specialist at HiBob, you will play a crucial role in ensuring customers receive expert support whenever they need assistance. Your ability to troubleshoot and communicate effectively will help customers navigate HiBob's features with confidence. Join a close-knit team that values ownership and collaboration, and be part of a journey that shapes the future of customer experience.

You'll be responsible for

📞

Guiding customers

Guide customers through their questions and product issues over email, phone, and interactive Zoom sessions.
🔍

Troubleshooting issues

Run thorough troubleshooting and investigation on the issues customers raise.
📈

Escalating cases

Escalate complex cases to the right teams and sites, keeping customers updated at every stage so they always know where things stand.

Key criteria

💻

Customer-facing SaaS experience

3+ years in customer support or technical support roles.

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🛠️

Troubleshooting skills

Proven ability to investigate and resolve customer issues.

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🌍

Global team collaboration

Experience working with international teams and customers.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer-facing SaaS experience
3+ years in customer support or technical support roles.

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Troubleshooting skills
Proven ability to investigate and resolve customer issues.

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Global team collaboration
Experience working with international teams and customers.

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Premium phone support experience
Demonstrated experience providing high-quality phone support.

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