HiBob10 followers30 jobs

Customer Experience Specialist, APJ

Mid levelFull-timeRemoteAustraliaPosted 2 months agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Experience Specialist at HiBob, you will play a crucial role in ensuring customers receive expert support whenever they need assistance. Your ability to troubleshoot and communicate effectively will help customers navigate HiBob's features with confidence. Join a close-knit team that values ownership and collaboration, and be part of a journey that shapes the future of customer experience.

You'll be responsible for

📞

Guiding customers

Guide customers through their questions and product issues over email, phone, and interactive Zoom sessions.
🔍

Troubleshooting issues

Run thorough troubleshooting and investigation on the issues customers raise.
📈

Escalating cases

Escalate complex cases to the right teams and sites, keeping customers updated at every stage so they always know where things stand.

Key criteria

💻

Customer-facing SaaS experience

3+ years in customer support or technical support roles.

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🛠️

Troubleshooting skills

Proven ability to investigate and resolve customer issues.

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🌍

Global team collaboration

Experience working with international teams and customers.

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View more

Meet the team

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4 criteria for this job
Customer-facing SaaS experience
3+ years in customer support or technical support roles.

View

Troubleshooting skills
Proven ability to investigate and resolve customer issues.

View

Global team collaboration
Experience working with international teams and customers.

View

Premium phone support experience
Demonstrated experience providing high-quality phone support.

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