Queensland Government20 followers214 jobs

Manager Customer Experience

Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 months ago
Pending fitX of Y criteria met

About the job

The Manager Customer Experience at the Residential Tenancies Authority (RTA) is a pivotal job that focuses on enhancing customer satisfaction through strategic leadership. This position plays a crucial role in guiding frontline operational teams and fostering collaboration across various stakeholders. The team thrives on a supportive culture that values diversity and inclusion, ensuring that everyone contributes to the overall success.

You'll be responsible for

🏢

Leading frontline operational teams

Overseeing the day-to-day requirements of frontline operations in the Customer Experience division to ensure organisational objectives are met.
🤝

Partnering with stakeholders

Collaborating with various stakeholders across the business to make insightful decisions and drive accountability and outcomes.
📈

Implementing customer experience plans

Leading the development, implementation, and evaluation of strategic, tactical, and operational customer experience plans, programs, and initiatives.

Key criteria

📈

Proven leadership experience

Experience leading high-performing teams to achieve strategic goals.

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🤝

Collaboration and accountability

Demonstrated ability to foster a culture of teamwork and responsibility.

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📊

Performance management expertise

Experience implementing frameworks to monitor and enhance team performance.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Proven leadership experience
Experience leading high-performing teams to achieve strategic goals.

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Collaboration and accountability
Demonstrated ability to foster a culture of teamwork and responsibility.

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Performance management expertise
Experience implementing frameworks to monitor and enhance team performance.

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Strong communication skills
Proven ability to prepare reports and presentations for executives.

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Change management skills
Experience leading change initiatives and embedding customer-centric practices.

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