Queensland Government39 followers431 jobs

Manager Customer Experience

Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 5 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Manager Customer Experience at the Residential Tenancies Authority (RTA) is a pivotal job that focuses on enhancing customer satisfaction through strategic leadership. This position plays a crucial role in guiding frontline operational teams and fostering collaboration across various stakeholders. The team thrives on a supportive culture that values diversity and inclusion, ensuring that everyone contributes to the overall success.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🏢

Leading frontline operational teams

Overseeing the day-to-day requirements of frontline operations in the Customer Experience division to ensure organisational objectives are met.
🤝

Partnering with stakeholders

Collaborating with various stakeholders across the business to make insightful decisions and drive accountability and outcomes.
📈

Implementing customer experience plans

Leading the development, implementation, and evaluation of strategic, tactical, and operational customer experience plans, programs, and initiatives.

Key criteria

📈

Proven leadership experience

Demonstrated ability to lead high-performing teams and deliver outcomes.

View

🤝

Stakeholder relationship management

Experience building strong relationships with diverse stakeholders.

View

📊

Customer experience design expertise

Comprehensive knowledge in designing and evaluating service delivery models.

View

View more

A meaningful career starts with a match

Similar jobs

View all
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Customer Experience Manager, Equity of AccessSydney, NSW · Full-time
The Customer Experience Manager, Equity of Access at AFCA is all about creating inclusive and equitable pathways for individuals interacting with the organisation. This impactful job focuses on understanding diverse needs and ensuring services adapt to various situations and preferences. Working within a supportive, cross-functional team, you'll lead initiatives that drive meaningful change and improve outcomes for those facing barriers.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Customer Experience Manager, Equity of AccessMelbourne, VIC · Full-time
The Customer Experience Manager, Equity of Access at AFCA is a pivotal job focused on designing inclusive and equitable pathways for individuals interacting with the organisation. By understanding diverse needs and leading a small, cross-functional team, this job aims to create meaningful change and improve outcomes for those facing barriers. Collaboration and stakeholder engagement are key, as the team works together to embed sustainable improvements across AFCA.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Customer Experience Manager, Equity of AccessMelbourne, VIC · Full-time
The Customer Experience Manager, Equity of Access at AFCA is all about creating inclusive and equitable pathways for individuals interacting with the organization. This job plays a crucial role in ensuring that services adapt to diverse needs, making a real difference in people's lives. The team thrives on collaboration, innovation, and a commitment to fairness, working together to drive meaningful change.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Customer Experience Manager, Equity of AccessSydney, NSW · Full-time
The Customer Experience Manager, Equity of Access at AFCA is all about creating inclusive and equitable pathways for everyone interacting with the organisation. This job plays a crucial role in ensuring that services adapt to diverse needs, making a real impact on people's experiences. The team thrives on collaboration, innovation, and a commitment to fairness, working together to drive meaningful change.

View your fit

5 criteria for this job
Proven leadership experience
Demonstrated ability to lead high-performing teams and deliver outcomes.

View

Stakeholder relationship management
Experience building strong relationships with diverse stakeholders.

View

Customer experience design expertise
Comprehensive knowledge in designing and evaluating service delivery models.

View

Analytical skills for improvement
Ability to interpret data and enhance customer satisfaction.

View

Excellent communication skills
Experience preparing reports and presentations for executives.

View