Manager Customer Experience
About the job
The Manager Customer Experience at the Residential Tenancies Authority (RTA) is a pivotal job that focuses on enhancing customer satisfaction through strategic leadership. This position plays a crucial role in guiding frontline operational teams and fostering collaboration across various stakeholders. The team thrives on a supportive culture that values diversity and inclusion, ensuring that everyone contributes to the overall success.
You'll be responsible for
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Leading frontline operational teams
Overseeing the day-to-day requirements of frontline operations in the Customer Experience division to ensure organisational objectives are met.🤝
Partnering with stakeholders
Collaborating with various stakeholders across the business to make insightful decisions and drive accountability and outcomes.📈
Implementing customer experience plans
Leading the development, implementation, and evaluation of strategic, tactical, and operational customer experience plans, programs, and initiatives.Key criteria
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Proven leadership experience
Demonstrated ability to lead high-performing teams and deliver outcomes.View
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Stakeholder relationship management
Experience building strong relationships with diverse stakeholders.View
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Customer experience design expertise
Comprehensive knowledge in designing and evaluating service delivery models.View
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