Queensland Government44 followers425 jobs

Manager Customer Experience

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 8 months agoVerified 16 hours ago
Pending fitX of Y criteria met

About the job

The Manager Customer Experience at the Residential Tenancies Authority (RTA) is a pivotal job that focuses on enhancing customer satisfaction through strategic leadership. This position plays a crucial role in guiding frontline operational teams and fostering collaboration across various stakeholders. The team thrives on a supportive culture that values diversity and inclusion, ensuring that everyone contributes to the overall success.

You'll be responsible for

🏢

Leading frontline operational teams

Overseeing the day-to-day requirements of frontline operations in the Customer Experience division to ensure organisational objectives are met.
🤝

Partnering with stakeholders

Collaborating with various stakeholders across the business to make insightful decisions and drive accountability and outcomes.
📈

Implementing customer experience plans

Leading the development, implementation, and evaluation of strategic, tactical, and operational customer experience plans, programs, and initiatives.

Key criteria

📈

Proven leadership experience

Demonstrated ability to lead high-performing teams and deliver outcomes.

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🤝

Stakeholder relationship management

Experience building strong relationships with diverse stakeholders.

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📊

Customer experience design expertise

Comprehensive knowledge in designing and evaluating service delivery models.

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View more

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5 criteria for this job
Proven leadership experience
Demonstrated ability to lead high-performing teams and deliver outcomes.

View

Stakeholder relationship management
Experience building strong relationships with diverse stakeholders.

View

Customer experience design expertise
Comprehensive knowledge in designing and evaluating service delivery models.

View

Analytical skills for improvement
Ability to interpret data and enhance customer satisfaction.

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Excellent communication skills
Experience preparing reports and presentations for executives.

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