MedHealth3 followers888 jobs

National Customer Experience Manager - DVA

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a National Customer Experience Manager at WorkFocus, you will play a crucial role in shaping the success of the organization by building strong stakeholder relationships and driving growth through exceptional customer service. Your efforts will directly influence high-quality service delivery and customer satisfaction, making a real difference in people's lives. The team values collaboration and innovation, ensuring that you have the support needed to thrive in your career.

You'll be responsible for

📞

Acting as primary contact

Serve as the main point of contact for customers, ensuring seamless communication and support across all channels.
🚀

Driving growth

Drive referral and revenue growth through outstanding customer service and consistent, high-quality delivery.
🔍

Identifying opportunities

Identify new business opportunities and implement strategies to secure and grow the customer base.

Key criteria

🎓

Tertiary qualifications

Relevant qualifications in health or safety professions.

View

📈

3+ years industry experience

Proven experience in the scheme industry essential.

View

🤝

Customer service expertise

Demonstrated experience in delivering high-quality customer service.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on MedHealth
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Tertiary qualifications
Relevant qualifications in health or safety professions.

View

3+ years industry experience
Proven experience in the scheme industry essential.

View

Customer service expertise
Demonstrated experience in delivering high-quality customer service.

View

Commercial acumen
Experience driving business growth and profitability.

View

Organizational skills
Strong time management and organizational capabilities.

View

Similar jobs

View all
St John Ambulance Australia (National Office)
St John Ambulance Australia (National Office)
Customer Experience AgentMelbourne, VIC · Full-time
The Customer Experience Agent position at St John Ambulance Victoria is an exciting opportunity to be the first point of contact for customers, clients, and students. This job plays a crucial role in enhancing customer satisfaction and maximising conversion rates within a supportive and vibrant team environment. At St John Ambulance Victoria, collaboration and innovation are valued, making it a fantastic place to grow your career.
Honey Birdette
Honey Birdette
Assistant National Retail Manager | Make the Move to Sydney HQSydney, NSW · Full-time
The Assistant National Retail Manager at Honey Birdette is a key leadership position that drives retail performance and operational excellence across the boutique network. This job is all about empowering teams and ensuring a premium customer experience while supporting the commercial success of the retail network. Collaboration with cross-functional teams and a strong connection to boutiques are essential to deliver the bold and unmistakably Honey Birdette experience.
MedHealth
MedHealth
National Customer Experience Manager - DVASydney, NSW · Full-time
The National Customer Experience Manager job at WorkFocus is all about making a real difference in people’s lives through exceptional customer care. This role is pivotal in shaping the success of the organization by building strong stakeholder relationships and driving growth. WorkFocus values collaboration and innovation, ensuring that every team member has the opportunity to thrive and contribute to a positive impact.
Pacific National
Pacific National
Customer Engagement SpecialistSeddon West, VIC · Full-time
The Customer Engagement Specialist is a vital part of the Intermodal team at Pacific National, Australia's largest private rail freight operator. This job focuses on building strong relationships with key customers and ensuring a seamless customer experience while driving service excellence. The team values collaboration and inclusivity, working together to deliver exceptional outcomes for customers.