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National Customer Experience Manager - DVA

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The National Customer Experience Manager job at WorkFocus is all about making a real difference in people’s lives through exceptional customer care. This role is pivotal in shaping the success of the organization by building strong stakeholder relationships and driving growth. WorkFocus values collaboration and innovation, ensuring that every team member has the opportunity to thrive and contribute to a positive impact.

You'll be responsible for

📞

Acting as primary contact

Serve as the main point of contact for customers, ensuring seamless communication and support across all channels.
🚀

Driving revenue growth

Enhance referral and revenue growth through outstanding customer service and high-quality delivery.
🔍

Identifying business opportunities

Recognize new business opportunities and implement strategies to secure and grow the customer base.

Key criteria

🎓

Tertiary qualifications in health

Possession of relevant qualifications in allied health professions.

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📈

3+ years industry experience

Demonstrated experience in the scheme industry essential.

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🤝

Customer service expertise

Proven ability to deliver exceptional customer service in wellness.

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5 criteria for this job
Tertiary qualifications in health
Possession of relevant qualifications in allied health professions.

View

3+ years industry experience
Demonstrated experience in the scheme industry essential.

View

Customer service expertise
Proven ability to deliver exceptional customer service in wellness.

View

Commercial acumen
Experience driving business growth and profitability initiatives.

View

Organizational skills
Strong organizational and time management skills are essential.

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