Customer Experience Agent
About the job
The Customer Experience Agent position at St John Ambulance Victoria is an exciting opportunity to be the first point of contact for customers, clients, and students. This job plays a crucial role in enhancing customer satisfaction and maximising conversion rates within a supportive and vibrant team environment. At St John Ambulance Victoria, collaboration and innovation are valued, making it a fantastic place to grow your career.
You'll be responsible for
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Fielding customer queries
Acting as the first point of contact for customers, clients, and students, addressing their inquiries and concerns.🚀
Maximising conversion rates
Working to enhance customer satisfaction and conversion rates through effective communication and service.🤝
Collaborating with the team
Working together with a vibrant team to achieve common goals and provide exceptional customer experiences.Key criteria
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Call centre experience
Experience in a call centre or phone-based sales environmentView
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Customer service skills
Strong skills in customer engagement and satisfactionView
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Organisational skills
Excellent multitasking and attention to detail abilitiesView
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