St John Ambulance Australia (National Office)4 jobs

Customer Experience Agent

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Experience Agent position at St John Ambulance Victoria is an exciting opportunity to be the first point of contact for customers, clients, and students. This job plays a crucial role in enhancing customer satisfaction and maximising conversion rates within a supportive and vibrant team environment. At St John Ambulance Victoria, collaboration and innovation are valued, making it a fantastic place to grow your career.

Meet the team

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You'll be responsible for

📞

Fielding customer queries

Acting as the first point of contact for customers, clients, and students, addressing their inquiries and concerns.
🚀

Maximising conversion rates

Working to enhance customer satisfaction and conversion rates through effective communication and service.
🤝

Collaborating with the team

Working together with a vibrant team to achieve common goals and provide exceptional customer experiences.

Key criteria

📞

Call centre experience

Experience in a call centre or phone-based sales environment

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🤝

Customer service skills

Strong skills in customer engagement and satisfaction

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🗂️

Organisational skills

Excellent multitasking and attention to detail abilities

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Call centre experience
Experience in a call centre or phone-based sales environment

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Customer service skills
Strong skills in customer engagement and satisfaction

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Organisational skills
Excellent multitasking and attention to detail abilities

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Communication skills
Proficient written and verbal communication with a friendly manner

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KPI achievement
Proven experience achieving team KPIs and sales targets

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