About the job
The Customer Experience Consultant job at Optus is all about delivering exceptional customer care in a collaborative environment. This role is crucial in shaping a new era of customer service, where each interaction can make a significant impact. Join a team that values knowledge sharing and innovation, and be part of Optus' transformative journey.
You'll be responsible for
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Providing exceptional customer experience
Handling requests from general queries to account maintenance and payment support with confidence and care.🛠️
Owning customer interactions
Taking responsibility for customer interactions to ensure effective, timely, and empathetic resolutions.💡
Sharing insights and ideas
Contributing ideas that elevate the customer experience and sharing insights with peers.Key criteria
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Customer service experience in high-volume environments
Demonstrated experience in inbound/outbound call centres or digital support.View
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Strong verbal and written communication skills
Ability to convey clear, accurate information to customers.View
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Adaptability in dynamic settings
Proven ability to prioritize tasks and adjust to changing demands.View
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