Optus12 followers44 jobs

Customer Experience Consultant

JuniorMid levelFull-timeOfficeVictoria, AustraliaPosted 6 months agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Customer Experience Consultant job at Optus is all about delivering exceptional customer care in a collaborative environment. This role is crucial in shaping a new era of customer service, where each interaction can make a significant impact. Join a team that values knowledge sharing and innovation, and be part of Optus' transformative journey.

You'll be responsible for

🌟

Providing exceptional customer experience

Handling requests from general queries to account maintenance and payment support with confidence and care.
🛠️

Owning customer interactions

Taking responsibility for customer interactions to ensure effective, timely, and empathetic resolutions.
💡

Sharing insights and ideas

Contributing ideas that elevate the customer experience and sharing insights with peers.

Key criteria

📞

Customer service experience in high-volume environments

Demonstrated experience in inbound/outbound call centres or digital support.

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🗣️

Strong verbal and written communication skills

Ability to convey clear, accurate information to customers.

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⚡

Adaptability in dynamic settings

Proven ability to prioritize tasks and adjust to changing demands.

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View more

Meet the team

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5 criteria for this job
Customer service experience in high-volume environments
Demonstrated experience in inbound/outbound call centres or digital support.

View

Strong verbal and written communication skills
Ability to convey clear, accurate information to customers.

View

Adaptability in dynamic settings
Proven ability to prioritize tasks and adjust to changing demands.

View

Collaborative approach to problem-solving
Experience working with teams to enhance customer outcomes.

View

Passion for customer engagement
Genuine interest in helping customers and building relationships.

View

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