People First Bank1 follower4 jobs

Member Sales & Service Consultant - Customer Hub

JuniorMid levelFull-timeHybridFlinders St, Melbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Customer Sales & Service Consultants play a vital role in our Customer Hub, assisting customers with their banking and financial needs. This job offers a fantastic opportunity to balance work and life with flexible rostering options and a supportive team culture. Join us in creating a positive impact for our customers while enjoying comprehensive training and development.

You'll be responsible for

📞

Delivering outstanding service

Providing exceptional service to customers over the phone, ensuring a seamless banking experience.
❤️

Assisting customers

Showing genuine care for customers and being a knowledgeable resource on products and services.
📚

Educating customers

Helping customers understand how to use digital and mobile banking tools to enhance their banking experience.

Key criteria

📞

Customer service experience

Proven experience in delivering exceptional customer service.

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💻

Digital systems proficiency

Experience navigating various digital banking systems and tools.

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🤝

Empathetic communication skills

Demonstrated ability to communicate with empathy and clarity.

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View more

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4 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

View

Digital systems proficiency
Experience navigating various digital banking systems and tools.

View

Empathetic communication skills
Demonstrated ability to communicate with empathy and clarity.

View

Results-driven mindset
Proven track record of achieving goals and driving positive outcomes.

View