MUFG Pension & Market Services3 followers3 jobs

Customer Service Officer (Member Services Consultant)

JuniorMid levelFull-timeHybridSt Georges Terrace, Perth WA 6000, AustraliaPosted 8 hours agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

This job is all about being the friendly voice behind our superannuation and retirement support team. You will help members navigate their accounts and feel confident about their financial future. The team thrives on collaboration, sharing ideas, and celebrating wins together.

You'll be responsible for

📞

Answering inbound calls

Answer inbound calls and respond to emails with warmth and professionalism.
📞

Making outbound calls

Make outbound calls to follow up and add value to member experiences.
🔍

Resolving queries

Resolve queries efficiently and anticipate member needs for first-call resolution.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles, enhancing member satisfaction.

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🗣️

Communication skills

Proven ability to communicate effectively and warmly with members.

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🔍

Attention to detail

Strong attention to detail in resolving member queries efficiently.

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing member satisfaction.

View

Communication skills
Proven ability to communicate effectively and warmly with members.

View

Attention to detail
Strong attention to detail in resolving member queries efficiently.

View

Contact centre experience
Experience working in a contact centre, preferably in financial services.

View

Superannuation knowledge
Understanding of superannuation principles or ASFA qualification is a plus.

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