Customer Service Officer
About the job
The Customer Support Officer (CSO) position at Whitehorse City Council is a fantastic opportunity to make a real difference in the lives of community members. By connecting residents with essential services and providing outstanding support, you will play a pivotal role in enhancing the community experience. The team values quality over quantity, fostering an environment where innovation and empathy thrive.
You'll be responsible for
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Connecting with the community
Engaging with community members face to face, over the phone, via email, or through online chat to provide assistance and information.🔍
Resolving inquiries
Using empathy and communication skills to resolve customer inquiries and provide valuable information.⭐
Promoting excellent service
Focusing on delivering outstanding customer service and contributing to a positive team culture.Key criteria
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Customer service experience
Proven track record in customer service roles.View
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Communication skills
Demonstrated ability in face-to-face, phone, and written interactions.View
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Online chat proficiency
Experience using online chat platforms for customer support.View
