Whitehorse City Council24 jobs

Customer Service Officer

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 4 weeks agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The Customer Support Officer (CSO) position at Whitehorse City Council is a fantastic opportunity to make a real difference in the lives of community members. By connecting residents with essential services and providing outstanding support, you will play a pivotal role in enhancing the community experience. The team values quality over quantity, fostering an environment where innovation and empathy thrive.

Meet the team

About the company

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You'll be responsible for

🌐

Connecting with the community

Engaging with community members face to face, over the phone, via email, or through online chat to provide assistance and information.
🔍

Resolving inquiries

Using empathy and communication skills to resolve customer inquiries and provide valuable information.
⭐

Promoting excellent service

Focusing on delivering outstanding customer service and contributing to a positive team culture.

Key criteria

📞

Customer service experience

Proven track record in customer service roles.

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💬

Communication skills

Demonstrated ability in face-to-face, phone, and written interactions.

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🌐

Online chat proficiency

Experience using online chat platforms for customer support.

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A meaningful career starts with a match

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3 criteria for this job
Customer service experience
Proven track record in customer service roles.

View

Communication skills
Demonstrated ability in face-to-face, phone, and written interactions.

View

Online chat proficiency
Experience using online chat platforms for customer support.

View