NSW Department of Customer Service
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P&C Contact Centre Support Officer

JuniorMid levelFull-timeHybridMangrove Mountain NSW 2250, AustraliaSydney NSW, AustraliaPosted 4 months agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

This job is about providing exceptional support as a P&C Contact Centre Support Officer within the People & Culture team. By assisting over 12,000 employees, you play a crucial role in creating a positive employee experience and driving innovative people practices. The team thrives on collaboration and is dedicated to delivering outstanding customer service in a fast-paced environment.

You'll be responsible for

📞

Responding to enquiries

Responding to internal enquiries promptly and professionally across multiple communication channels.
📧

Managing inbox and hotline

Triaging and managing a high-volume inbox and P&C Hotline, prioritising competing requests.
📝

Delivering information

Delivering accurate and consistent information on DCS People & Culture services in accordance with legislative and organisational policies and standards.

Key criteria

📞

Customer service experience

Demonstrated experience in a customer service environment.

View

📧

High-volume inbox management

Experience managing a high-volume inbox effectively.

View

📝

Communication skills

Sound written and verbal communication skills are essential.

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View more

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5 criteria for this job
Customer service experience
Demonstrated experience in a customer service environment.

View

High-volume inbox management
Experience managing a high-volume inbox effectively.

View

Communication skills
Sound written and verbal communication skills are essential.

View

MS Office proficiency
Demonstrated proficiency in the MS Office suite.

View

HRIS knowledge
Experience with HRIS or Payroll systems like SAP HR is advantageous.

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