HCF Australia11 followers9 jobs

Member Care Consultant

JuniorMid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 1 day agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The job is about joining an award-winning contact centre in Parramatta to provide Uncommon Care to HCF members. As a Member Care Consultant, you will play a vital role in managing the member experience, ensuring exceptional service and promoting HCF products over the phone. The team values a positive and collaborative culture, where every member is committed to delivering outstanding service.

You'll be responsible for

🤝

Engaging with members

Connecting with members while adhering to quality guidelines, emphasizing empathy and uncommon care.
📞

Communicating effectively

Identifying and addressing member needs with a focus on 'First Contact Resolution'.
🛠️

Resolving concerns

Ensuring a seamless customer experience, especially for members in vulnerable circumstances.

Key criteria

🗣️

Outstanding communication skills

Demonstrated verbal and written communication capabilities.

View

🤝

Customer service experience

Proven experience in customer service or sales environments.

View

🎯

KPI ownership

Experience taking ownership of KPIs and meeting targets.

View

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on HCF Australia
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Outstanding communication skills
Demonstrated verbal and written communication capabilities.

View

Customer service experience
Proven experience in customer service or sales environments.

View

KPI ownership
Experience taking ownership of KPIs and meeting targets.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
Blackwoods
Blackwoods
Customer Care Consultant - Brisbane, QLDBrisbane, QLD · Full-time
The Customer Care Consultant job at Blackwoods is all about delivering exceptional customer experiences in a dynamic environment. This position plays a crucial role in supporting customers across Australia, ensuring they receive timely and high-quality service while contributing to sales. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for those who enjoy making a difference.
Blackwoods
Blackwoods
Customer Care Consultant - Newcastle NSWNewcastle, NSW · Contract
Join a vibrant team as a Customer Care Consultant in Newcastle, NSW! This exciting opportunity allows you to enhance your customer service skills while proactively seeking solutions that benefit both customers and the business. With a supportive management team, you will thrive in a dynamic environment that values creativity and collaboration.
Blackwoods
Blackwoods
Customer Care Consultant - Newcastle NSWNewcastle, NSW · Full-time
Join a vibrant team as a Customer Care Consultant in Newcastle, NSW! This permanent full-time opportunity is perfect for those looking to embark on a fulfilling career in customer service. With a supportive environment and a focus on personal development, you will enhance your skills while making a positive impact on customers and the business.
MUFG Pension & Market Services
MUFG Pension & Market Services
Customer Service Officer (Member Services Consultant)Perth, WA · Full-time
This job is all about being the friendly voice behind our superannuation and retirement support team. You will help members navigate their accounts and feel confident about their financial future. The team thrives on collaboration, sharing ideas, and celebrating wins together.