Blackwoods3 followers27 jobs

Customer Care Consultant - Newcastle NSW

JuniorMid levelFull-timeOfficeNewcastle NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join a vibrant team as a Customer Care Consultant in Newcastle, NSW! This permanent full-time opportunity is perfect for those looking to embark on a fulfilling career in customer service. With a supportive environment and a focus on personal development, you will enhance your skills while making a positive impact on customers and the business.

You'll be responsible for

📞

Delivering service

Providing friendly and efficient service to customers through phone calls, emails, and other business systems.
🔧

Resolving inquiries

Promptly actioning customer requests, taking ownership of inquiries, and resolving issues within set timeframes.
📢

Informing customers

Keeping customers informed about new products and services when applicable.

Key criteria

📞

Customer service experience

Demonstrated experience in a high-volume call center environment.

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📝

Communication skills

Proven verbal and written communication skills for effective customer interaction.

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🔍

Problem-solving abilities

Experience analyzing customer needs to provide effective solutions.

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View more

Meet the team

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4 criteria for this job
Customer service experience
Demonstrated experience in a high-volume call center environment.

View

Communication skills
Proven verbal and written communication skills for effective customer interaction.

View

Problem-solving abilities
Experience analyzing customer needs to provide effective solutions.

View

Creative thinking
Ability to think creatively to achieve customer satisfaction and business goals.

View

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