Blackwoods3 followers22 jobs

Customer Care Consultant - Brisbane, QLD

JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 1 week agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Care Consultant job at Blackwoods is all about delivering exceptional customer experiences in a dynamic environment. This position plays a crucial role in supporting customers across Australia, ensuring they receive timely and high-quality service while contributing to sales. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for those who enjoy making a difference.

You'll be responsible for

📞

Managing enquiries

Managing sales, service, and backorder enquiries, aiming for first-call resolution.
🤝

Building relationships

Building strong relationships with customers, Account Managers, and internal teams.
💡

Identifying sales opportunities

Identifying future sales or cross-selling opportunities to enhance customer experience.

Key criteria

📞

Customer service experience

Proven experience in customer service or call centre environments.

View

💻

Computer literacy

Demonstrated proficiency with Windows and telephony systems.

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🤝

Strong communication skills

Ability to build relationships and solve problems effectively.

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View more

Meet the team

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Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Customer service experience
Proven experience in customer service or call centre environments.

View

Computer literacy
Demonstrated proficiency with Windows and telephony systems.

View

Strong communication skills
Ability to build relationships and solve problems effectively.

View

Commercial acumen
Experience analysing customer issues and identifying sales opportunities.

View

A meaningful career starts with a match

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