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Customer Care Consultant - Newcastle NSW

JuniorMid levelContractOfficeNewcastle NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join a vibrant team as a Customer Care Consultant in Newcastle, NSW! This exciting opportunity allows you to enhance your customer service skills while proactively seeking solutions that benefit both customers and the business. With a supportive management team, you will thrive in a dynamic environment that values creativity and collaboration.

You'll be responsible for

📞

Delivering service

Deliver friendly and efficient service to customers via phone calls, emails, and other business systems.
🔧

Resolving inquiries

Promptly action customer requests, take ownership of inquiries, and resolve issues within set timeframes.
📊

Identifying opportunities

Analyse customer sales history to identify service needs and explore upsell opportunities.

Key criteria

📞

Customer service experience

Demonstrated experience in high-volume call center environments.

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💻

CRM proficiency

Proficiency in Microsoft and cloud-based CRM programs.

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🗣️

Communication skills

Excellent verbal and written communication skills for effective customer interactions.

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5 criteria for this job
Customer service experience
Demonstrated experience in high-volume call center environments.

View

CRM proficiency
Proficiency in Microsoft and cloud-based CRM programs.

View

Communication skills
Excellent verbal and written communication skills for effective customer interactions.

View

Problem-solving abilities
Proven ability to analyze issues and find creative solutions.

View

Customer-focused mindset
A solutions-oriented approach to meet customer needs effectively.

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