NSW Department of Customer Service43 followers539 jobs

Customer Care specialist

JuniorMid levelFull-timeOfficeAustraliaPosted 18 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Care Specialist, you will be the first point of contact for individuals seeking assistance during challenging times. Your role is vital in providing compassionate support and tailored information, helping customers navigate through their circumstances. The team thrives on collaboration and continuous improvement, ensuring that everyone feels heard and supported.

You'll be responsible for

📞

Providing tailored information and guidance

As the first point of contact, you will help customers understand their options during crises.
🤝

Navigating complex and sensitive conversations

You will handle a range of inquiries, ensuring professionalism and empathy throughout.
🌍

Building trust with diverse customers

Creating rapport with individuals from various backgrounds is key to successful interactions.

Key criteria

🗣️

Exceptional communication skills

Demonstrated ability to convey information clearly and effectively.

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🤝

Empathy in customer service

Proven experience providing compassionate support to customers in distress.

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🔍

Problem-solving skills

Experience applying sound judgement to resolve complex customer inquiries.

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Meet the team

About the company

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5 criteria for this job
Exceptional communication skills
Demonstrated ability to convey information clearly and effectively.

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Empathy in customer service
Proven experience providing compassionate support to customers in distress.

View

Problem-solving skills
Experience applying sound judgement to resolve complex customer inquiries.

View

Cultural competence
Ability to build rapport with diverse individuals and communities.

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Valid driver's license
Current driver's license for travel across NSW as needed.

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