Customer Care Specialist
About the job
As a Customer Care Specialist, you'll be the first point of contact for customers seeking assistance during times of crisis and recovery. This job is all about creating positive outcomes while delivering compassionate and professional support. The team values collaboration and continuous improvement, ensuring that everyone contributes to a supportive and inclusive environment.
You'll be responsible for
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Providing tailored information and support
Understanding each customer's circumstances and guiding them through available support options.🤝
Managing complex enquiries
Confidently handling a range of situations, from straightforward questions to emotionally sensitive conversations.🌍
Building trust with customers
Establishing rapport with individuals from diverse backgrounds and communication needs.Key criteria
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Exceptional communication skills
Demonstrated ability to convey information clearly and effectively.View
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Experience with diverse backgrounds
Proven experience building rapport with individuals from various cultures.View
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Strong resilience
Ability to remain calm and solution-focused in challenging situations.View
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