About the job
Join a vibrant team that prioritizes customers and delivers outstanding service every day. As a Customer Care Consultant, you will be the first point of contact, playing a crucial role in helping customers find the right solutions and ensuring every interaction leaves a positive impression. The team thrives in a fast-paced environment, working collaboratively to achieve shared goals and continuously improve processes.
You'll be responsible for
📞
Assisting customers with enquiries
Providing support to customers through phone and email, ensuring their needs are met.📦
Processing orders and requests
Handling orders, quotes, and backorder requests to ensure smooth operations.🤝
Building relationships
Fostering strong connections with customers and internal teams to enhance collaboration.Key criteria
📞
Customer service experience
Demonstrated experience in customer service or call centre environments.View
🗣️
Strong communication skills
Proven ability to communicate effectively with customers and teams.View
🔍
Problem-solving skills
Experience identifying and resolving customer issues efficiently.View
View more