About the job
As a Customer Care Consultant at Blackwoods, you will be the friendly, solutions-focused voice our customers rely on. This job is all about delivering exceptional customer experiences and making a real difference in their journey. The team thrives in a fast-paced environment, supporting each other while contributing to sales and fulfilling the Customer Promise.
You'll be responsible for
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Managing enquiries
Manage sales, service, and backorder enquiries, aiming for first-call resolution.🤝
Building relationships
Build strong relationships with customers, Account Managers, and internal teams.💡
Identifying sales opportunities
Identify future sales or cross-selling opportunities to enhance customer experience.Key criteria
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Customer service experience
Proven experience in customer service or call centre environments.View
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Strong communication skills
Demonstrated ability to communicate effectively with diverse customers.View
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Computer literacy
Experience with Windows and telephony systems for efficient service.View