NSW Department of Customer Service47 followers99 jobs

Customer Care specialist

JuniorMid levelFull-timeOfficeAustraliaPosted 1 month agoVerified 2 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Care Specialist, you will be the first point of contact for individuals seeking assistance during challenging times. Your role is vital in providing compassionate support and tailored information, helping customers navigate through their circumstances. The team thrives on collaboration and continuous improvement, ensuring that everyone feels heard and supported.

You'll be responsible for

📞

Providing tailored information and guidance

As the first point of contact, you will help customers understand their options during crises.
🤝

Navigating complex and sensitive conversations

You will handle a range of inquiries, ensuring professionalism and empathy throughout.
🌍

Building trust with diverse customers

Creating rapport with individuals from various backgrounds is key to successful interactions.

Key criteria

🗣️

Exceptional communication skills

Demonstrated ability to convey information clearly and effectively.

View

🤝

Empathy in customer service

Proven experience providing compassionate support to customers in distress.

View

🔍

Problem-solving skills

Experience applying sound judgement to resolve complex customer inquiries.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on NSW Department of Customer Service
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Exceptional communication skills
Demonstrated ability to convey information clearly and effectively.

View

Empathy in customer service
Proven experience providing compassionate support to customers in distress.

View

Problem-solving skills
Experience applying sound judgement to resolve complex customer inquiries.

View

Cultural competence
Ability to build rapport with diverse individuals and communities.

View

Valid driver's license
Current driver's license for travel across NSW as needed.

View

Similar jobs

View all
American Express
American Express
Customer Care Professional – Merchant ServicesSouth Brighton, SA · Full-time
The Customer Care Professional job is all about representing the American Express Brand with passion and dedication. This role plays a crucial part in ensuring that merchants receive high-quality service and support, contributing to their confidence and growth. The team thrives in a collaborative environment, where every voice matters and opportunities for personal and professional development are abundant.
Blackwoods
Blackwoods
Customer Care Consultant - Brisbane, QLDBrisbane, QLD · Full-time
The Customer Care Consultant job at Blackwoods is all about delivering exceptional customer experiences in a dynamic environment. This position plays a crucial role in supporting customers across Australia, ensuring they receive timely and high-quality service while contributing to sales. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for those who enjoy making a difference.
NSW Department of Customer Service
NSW Department of Customer Service
Customer Care SpecialistAustralia · Full-time
As a Customer Care Specialist, you'll be the first point of contact for customers seeking assistance during times of crisis and recovery. This job is all about creating positive outcomes while delivering compassionate and professional support. The team values collaboration and continuous improvement, ensuring that everyone contributes to a supportive and inclusive environment.
Blackwoods
Blackwoods
Customer Care Consultant - Newcastle NSWNewcastle, NSW · Contract
Join a vibrant team as a Customer Care Consultant in Newcastle, NSW! This exciting opportunity allows you to enhance your customer service skills while proactively seeking solutions that benefit both customers and the business. With a supportive management team, you will thrive in a dynamic environment that values creativity and collaboration.