NSW Department of Customer Service43 followers558 jobs

Customer Care Specialist

JuniorMid levelFull-timeOfficeAustraliaPosted 4 weeks agoVerified 18 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Care Specialist, you'll be the first point of contact for customers seeking assistance during times of crisis and recovery. This job is all about creating positive outcomes while delivering compassionate and professional support. The team values collaboration and continuous improvement, ensuring that everyone contributes to a supportive and inclusive environment.

You'll be responsible for

📞

Providing tailored information and support

Understanding each customer's circumstances and guiding them through available support options.
🤝

Managing complex enquiries

Confidently handling a range of situations, from straightforward questions to emotionally sensitive conversations.
🌍

Building trust with customers

Establishing rapport with individuals from diverse backgrounds and communication needs.

Key criteria

🗣️

Exceptional communication skills

Demonstrated ability to convey information clearly and effectively.

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🤝

Experience with diverse backgrounds

Proven experience building rapport with individuals from various cultures.

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💪

Strong resilience

Ability to remain calm and solution-focused in challenging situations.

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5 criteria for this job
Exceptional communication skills
Demonstrated ability to convey information clearly and effectively.

View

Experience with diverse backgrounds
Proven experience building rapport with individuals from various cultures.

View

Strong resilience
Ability to remain calm and solution-focused in challenging situations.

View

Sound judgement and problem-solving skills
Experience making informed decisions in complex scenarios.

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Confidence using technology
Proven ability to navigate multiple systems and digital platforms.

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