Amer Sports27 jobs

Team Leader: Customer Experience

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading the Customer Experience team at Amer Sports, ensuring exceptional service across renowned brands like Wilson and Salomon. The impact of this role is significant, as it drives customer satisfaction and operational excellence in Australia and New Zealand. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

👨‍🏫

Leading the Customer Experience team

Leading, coaching, and developing Customer Experience Representatives through regular 1:1s and performance conversations.
⚙️

Managing daily operations

Managing daily team operations, ensuring workloads are balanced and service levels are achieved across all contact channels.
📈

Monitoring team performance

Monitoring and driving team performance against KPIs including CSAT, NPS contribution, response times, and quality measures.

Key criteria

📊

Customer experience expertise

Demonstrated experience in Customer Experience or Contact Centre environments.

View

👥

Team leadership experience

Proven capability in leading and coaching team members.

View

📈

KPI management skills

Experience managing service KPIs and operational performance metrics.

View

View more

A meaningful career starts with a match

Apply on Amer Sports
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer experience expertise
Demonstrated experience in Customer Experience or Contact Centre environments.

View

Team leadership experience
Proven capability in leading and coaching team members.

View

KPI management skills
Experience managing service KPIs and operational performance metrics.

View

Escalation handling
Demonstrated experience resolving escalated customer enquiries and complaints.

View

Growth mindset
Open to AI, automation, and innovative working methods.

View

Similar jobs

View all
Icon Group
Icon Group
Team Leader - Customer Accounts and SupportBrisbane, QLD · Full-time
This job is about leading a dynamic team at Icon Group, Australia's largest dedicated cancer care provider. The opportunity involves guiding and empowering the Pharmacy Customer Accounts & Support team to deliver exceptional service and positive outcomes for customers. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.
Vinidex
Vinidex
Customer Service Team LeaderAdelaide, SA · Full-time
This job is about leading a dynamic Customer Service Team at Vinidex, where the focus is on delivering exceptional service while fostering a supportive and engaging work environment. The impact of this job is significant, as it contributes to the overall customer experience and supports the company's commitment to sustainability and innovation. The team thrives on collaboration, continuous improvement, and a passion for developing people.
Aliaxis APAC
Aliaxis APAC
Customer Service Team LeaderAdelaide, SA · Full-time
This job is about leading a dynamic Customer Service Team at Vinidex, part of the Aliaxis Group, where the focus is on delivering exceptional customer experiences. The impact of this role is significant, as it contributes to the company's commitment to sustainability and innovation in the industry. The team thrives in a supportive and engaging environment, where collaboration and continuous improvement are key.
BOQ Group
BOQ Group
Customer Relations Team LeaderOxley Park, NSW · Contract
The Customer Relations Team Leader job is a fantastic opportunity for someone who is passionate about creating exceptional customer experiences. This 12-month contract allows you to lead a dedicated team that supports BOQ Group in listening to and advocating for customers. By leveraging your experience in Internal Dispute Resolution (IDR), you will drive strong customer outcomes and enhance team performance in a collaborative environment.