Amer Sports23 jobs

Team Leader: Customer Experience

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 16 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading the Customer Experience team at Amer Sports, ensuring exceptional service across renowned brands like Wilson and Salomon. The impact of this role is significant, as it drives customer satisfaction and operational excellence in Australia and New Zealand. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

You'll be responsible for

👨‍🏫

Leading the Customer Experience team

Leading, coaching, and developing Customer Experience Representatives through regular 1:1s and performance conversations.
⚙️

Managing daily operations

Managing daily team operations, ensuring workloads are balanced and service levels are achieved across all contact channels.
📈

Monitoring team performance

Monitoring and driving team performance against KPIs including CSAT, NPS contribution, response times, and quality measures.

Key criteria

📊

Customer experience expertise

Demonstrated experience in Customer Experience or Contact Centre environments.

View

👥

Team leadership experience

Proven capability in leading and coaching team members.

View

📈

KPI management skills

Experience managing service KPIs and operational performance metrics.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Amer Sports
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Customer experience expertise
Demonstrated experience in Customer Experience or Contact Centre environments.

View

Team leadership experience
Proven capability in leading and coaching team members.

View

KPI management skills
Experience managing service KPIs and operational performance metrics.

View

Escalation handling
Demonstrated experience resolving escalated customer enquiries and complaints.

View

Growth mindset
Open to AI, automation, and innovative working methods.

View

Similar jobs

View all
Icon Group
Icon Group
Team Leader - Customer Accounts and SupportBrisbane, QLD · Full-time
This job is about leading a dynamic team at Icon Group, Australia's largest dedicated cancer care provider. The opportunity involves guiding and empowering the Pharmacy Customer Accounts & Support team to deliver exceptional service and positive outcomes for customers. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.
REMONDIS Australia
REMONDIS Australia
Customer Care Team LeaderRichlands, QLD · Full-time
The Customer Care Team Leader position is an exciting opportunity to lead a dynamic team within the National Inside Sales & Customer Care team in Brisbane. This job is all about balancing people leadership with hands-on problem-solving, ensuring that the team delivers consistent outcomes across the national network. Collaboration and a commitment to excellence are at the heart of how the team operates.
NSW Department of Customer Service
NSW Department of Customer Service
Senior Customer Resolution Team LeaderMangrove Mountain, NSW · Sydney, NSW · Full-time
The Senior Customer Resolution Team Leader is a vital position within the Enterprise Risk and Enablement Division, leading a dynamic frontline complaints team at Service NSW. This job focuses on managing and resolving escalated complaints, ensuring a positive and supportive work environment while driving results against set service level agreements. The team thrives on collaboration, empathy, and a commitment to delivering exceptional customer service, making a real impact in the community.
NSW Department of Customer Service
NSW Department of Customer Service
Senior Customer Resolution Team LeaderMangrove Mountain, NSW · Sydney, NSW · Full-time
The Senior Customer Resolution Team Leader is an exciting opportunity to lead a dynamic frontline complaints team within Service NSW’s Customer Resolution and Disputes Team. This role is crucial for managing and resolving escalated complaints, ensuring a positive experience for customers while fostering a supportive team environment. The team thrives on collaboration and is dedicated to delivering exceptional service, making a real impact in the community.