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Team Leader - Customer Accounts and Support

Mid levelSeniorFull-timeOfficeBrisbane QLD, AustraliaPosted 4 months agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team at Icon Group, Australia's largest dedicated cancer care provider. The opportunity involves guiding and empowering the Pharmacy Customer Accounts & Support team to deliver exceptional service and positive outcomes for customers. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.

You'll be responsible for

📞

Leading customer service

Guiding the team to deliver exceptional customer service across phone and email interactions, serving as a point of escalation for complex queries.
⚙️

Overseeing operational support

Managing daily administrative and service activities to ensure they meet performance and customer service expectations.
🔒

Ensuring compliance

Overseeing privacy, confidentiality, and data security requirements while managing documents and system inputs accurately.

Key criteria

👥

Experience leading customer service teams

Demonstrated experience leading customer service or call centre teams.

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💻

Advanced computer literacy

Proficient in Microsoft Office suite for operational tasks.

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⏰

Strong time management skills

Ability to prioritize tasks in a high-volume environment.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience leading customer service teams
Demonstrated experience leading customer service or call centre teams.

View

Advanced computer literacy
Proficient in Microsoft Office suite for operational tasks.

View

Strong time management skills
Ability to prioritize tasks in a high-volume environment.

View

Interpersonal and relationship building skills
Proven capability to build strong relationships with stakeholders.

View

Focus on continuous improvement
Experience identifying opportunities for process enhancements.

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A meaningful career starts with a match

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