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Team Leader - Customer Accounts and Support

Mid levelSeniorFull-timeOfficeBrisbane QLD, AustraliaPeople and cultureCustomer servicePosted 3 months agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team at Icon Group, Australia's largest dedicated cancer care provider. The opportunity involves guiding and empowering the Pharmacy Customer Accounts & Support team to deliver exceptional service and positive outcomes for customers. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Leading customer service

Guiding the team to deliver exceptional customer service across phone and email interactions, serving as a point of escalation for complex queries.
⚙️

Overseeing operational support

Managing daily administrative and service activities to ensure they meet performance and customer service expectations.
🔒

Ensuring compliance

Overseeing privacy, confidentiality, and data security requirements while managing documents and system inputs accurately.

Key criteria

👥

Experience leading customer service teams

Demonstrated experience leading customer service or call centre teams.

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💻

Advanced computer literacy

Proficient in Microsoft Office suite for operational tasks.

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⏰

Strong time management skills

Ability to prioritize tasks in a high-volume environment.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience leading customer service teams
Demonstrated experience leading customer service or call centre teams.

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Advanced computer literacy
Proficient in Microsoft Office suite for operational tasks.

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Strong time management skills
Ability to prioritize tasks in a high-volume environment.

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Interpersonal and relationship building skills
Proven capability to build strong relationships with stakeholders.

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Focus on continuous improvement
Experience identifying opportunities for process enhancements.

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