Team Leader - Customer Accounts and Support
About the job
This job is about leading a dynamic team at Icon Group, Australia's largest dedicated cancer care provider. The opportunity involves guiding and empowering the Pharmacy Customer Accounts & Support team to deliver exceptional service and positive outcomes for customers. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.
You'll be responsible for
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Leading customer service
Guiding the team to deliver exceptional customer service across phone and email interactions, serving as a point of escalation for complex queries.⚙️
Overseeing operational support
Managing daily administrative and service activities to ensure they meet performance and customer service expectations.🔒
Ensuring compliance
Overseeing privacy, confidentiality, and data security requirements while managing documents and system inputs accurately.Key criteria
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Experience leading customer service teams
Demonstrated experience leading customer service or call centre teams.View
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Advanced computer literacy
Proficient in Microsoft Office suite for operational tasks.View
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Strong time management skills
Ability to prioritize tasks in a high-volume environment.View
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