BOQ Group1 follower55 jobs

Customer Relations Team Leader

Mid levelContractHybridBrisbane St Near Melbourne St, Oxley Park NSW 2760, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Relations Team Leader job is a fantastic opportunity for someone who is passionate about creating exceptional customer experiences. This 12-month contract allows you to lead a dedicated team that supports BOQ Group in listening to and advocating for customers. By leveraging your experience in Internal Dispute Resolution (IDR), you will drive strong customer outcomes and enhance team performance in a collaborative environment.

You'll be responsible for

👩‍🏫

Leading a team

Coaching and developing a team of Customer Relations Consultants to manage complaints effectively.
📈

Monitoring performance

Overseeing complaint handling quality and providing guidance on complex matters.
🔄

Driving continuous improvement

Using customer insights to identify trends and enhance business performance.

Key criteria

👥

Leadership experience

Proven experience leading teams in customer relations.

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📊

Customer insights analysis

Experience analyzing customer feedback to drive improvements.

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📝

Complaint handling expertise

Demonstrated experience managing complaints under RG 271.

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4 criteria for this job
Leadership experience
Proven experience leading teams in customer relations.

View

Customer insights analysis
Experience analyzing customer feedback to drive improvements.

View

Complaint handling expertise
Demonstrated experience managing complaints under RG 271.

View

Coaching and development skills
Experience coaching teams to enhance performance and outcomes.

View

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