BOQ Group1 follower55 jobs

Customer Relations Consultant - 12-month contract

JuniorMid levelContractHybridElizabeth St, Melbourne VIC 3000, AustraliaGeorge St, Sydney NSW, AustraliaPosted 4 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This Customer Relations Consultant job offers a fantastic opportunity to enhance customer experiences at BOQ Group. By managing complaints and capturing feedback, you will play a vital role in shaping better outcomes for customers and the business. The team values collaboration, empathy, and a commitment to continuous improvement, making it a supportive environment for personal and professional growth.

You'll be responsible for

📞

Managing customer complaints

Handling complaints in line with BOQ Group’s Complaints Policy and ensuring customers feel supported.
📝

Capturing customer feedback

Gathering valuable insights from customer interactions to improve products and processes.
🤝

Collaborating with teams

Working closely with various teams across the Group to drive continuous improvement in customer experience.

Key criteria

💼

Customer service experience

Proven experience in customer service roles, ideally in banking.

View

📊

Complaint management skills

Demonstrated experience managing complaints under RG 271.

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🤝

Empathy and professionalism

Ability to connect with customers and handle challenging situations.

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View more

Meet the team

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4 criteria for this job
Customer service experience
Proven experience in customer service roles, ideally in banking.

View

Complaint management skills
Demonstrated experience managing complaints under RG 271.

View

Empathy and professionalism
Ability to connect with customers and handle challenging situations.

View

Analytical thinking
Experience making sound decisions based on customer feedback.

View

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