About the job
This Customer Relations Consultant job offers a fantastic opportunity to enhance customer experiences at BOQ Group. By managing complaints and capturing feedback, you will play a vital role in shaping better outcomes for customers and the business. The team values collaboration, empathy, and a commitment to continuous improvement, making it a supportive environment for personal and professional growth.
You'll be responsible for
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Managing customer complaints
Handling complaints in line with BOQ Group’s Complaints Policy and ensuring customers feel supported.📝
Capturing customer feedback
Gathering valuable insights from customer interactions to improve products and processes.🤝
Collaborating with teams
Working closely with various teams across the Group to drive continuous improvement in customer experience.Key criteria
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Customer service experience
Proven experience in customer service roles, ideally in banking.View
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Complaint management skills
Demonstrated experience managing complaints under RG 271.View
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Empathy and professionalism
Ability to connect with customers and handle challenging situations.View
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