Head of Community & Customer Relations
About the job
An exciting opportunity awaits as a Customer and Community Liaison Officer with Service Stream in Coburg. This job is all about leading the customer and community interface for Yarra Valley Water maintenance services, ensuring every interaction is positive and impactful. The team thrives on collaboration and is dedicated to delivering exceptional customer experiences while fostering community trust.
You'll be responsible for
📢
Developing communication strategies
Creating clear, consistent messaging, communication materials, and staff training that supports service delivery and customer experience.📅
Coordinating communications
Coordinating customer and community communications for upcoming works and operational activities.📈
Monitoring engagement
Monitoring and improving communication channels and processes to strengthen customer engagement.Key criteria
📢
Communication strategy development
Experience developing communication strategies for stakeholder engagement.View
🤝
Stakeholder engagement experience
5+ years in stakeholder and community engagement roles.View
📝
Messaging and training materials
Proven ability to create clear communication materials and training.View
View more
