Service Stream2 followers79 jobs

Head of Community & Customer Relations

Mid levelSeniorFull-timeOfficeEpping VIC 3076, AustraliaCustomer service and supportPeople and culturePosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

An exciting opportunity awaits as a Customer and Community Liaison Officer with Service Stream in Coburg. This job is all about leading the customer and community interface for Yarra Valley Water maintenance services, ensuring every interaction is positive and impactful. The team thrives on collaboration and is dedicated to delivering exceptional customer experiences while fostering community trust.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📢

Developing communication strategies

Creating clear, consistent messaging, communication materials, and staff training that supports service delivery and customer experience.
📅

Coordinating communications

Coordinating customer and community communications for upcoming works and operational activities.
📈

Monitoring engagement

Monitoring and improving communication channels and processes to strengthen customer engagement.

Key criteria

📢

Communication strategy development

Experience developing communication strategies for stakeholder engagement.

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🤝

Stakeholder engagement experience

5+ years in stakeholder and community engagement roles.

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📝

Messaging and training materials

Proven ability to create clear communication materials and training.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Communication strategy development
Experience developing communication strategies for stakeholder engagement.

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Stakeholder engagement experience
5+ years in stakeholder and community engagement roles.

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Messaging and training materials
Proven ability to create clear communication materials and training.

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Current driver's license
Valid driver's license for travel to various locations.

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