REA Group2 followers30 jobs

Customer Experience Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

Kickstart your career at Australia’s number one address in property with REA Group! This job is all about delivering exceptional customer experiences while being part of a collaborative team. With a focus on innovation and care, REA Group values its people and fosters a thriving culture that drives real impact. Join a company recognized as one of Australia’s Top 5 Best Workplaces and make a difference in the property journey for customers.

You'll be responsible for

📞

Resolving customer issues

Addressing customer inquiries via phone, email, and web chat in an empathetic and professional manner.
🖥️

Utilising various systems

Being digitally-savvy and using systems like Zendesk, Slack, and Salesforce to assist customers effectively.
🤝

Collaborating with the team

Working as part of a high-performing team to drive performance excellence and improve customer experiences.

Key criteria

📞

Customer service experience

1+ years in a fast-paced, customer-facing environment.

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💻

Technical proficiency

Experience with systems like Zendesk, Slack, and Salesforce.

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🤝

Empathy and communication skills

Demonstrated ability to resolve issues with clear, positive communication.

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View more

Meet the team

About the company

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5 criteria for this job
Customer service experience
1+ years in a fast-paced, customer-facing environment.

View

Technical proficiency
Experience with systems like Zendesk, Slack, and Salesforce.

View

Empathy and communication skills
Demonstrated ability to resolve issues with clear, positive communication.

View

Problem-solving skills
Proven experience analyzing and resolving customer issues effectively.

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Growth mindset
Demonstrated enthusiasm for learning and continuous improvement.

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