REA Group2 followers5 jobs

Customer Experience Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportPeople and culturePosted 1 week agoVerified 1 week ago
Think you're a good fit?See what the hiring team are looking for

About the job

Kickstart your career at Australia’s number one address in property with REA Group! This job is all about delivering exceptional customer experiences while being part of a collaborative team. With a focus on innovation and care, REA Group values its people and fosters a thriving culture that drives real impact. Join a company recognized as one of Australia’s Top 5 Best Workplaces and make a difference in the property journey for customers.

You'll be responsible for

📞

Resolving customer issues

Addressing customer inquiries via phone, email, and web chat in an empathetic and professional manner.
🖥️

Utilising various systems

Being digitally-savvy and using systems like Zendesk, Slack, and Salesforce to assist customers effectively.
🤝

Collaborating with the team

Working as part of a high-performing team to drive performance excellence and improve customer experiences.

Key criteria

📞

Customer service experience

1+ years in a fast-paced, customer-facing environment.

View

💻

Technical proficiency

Experience with systems like Zendesk, Slack, and Salesforce.

View

🤝

Empathy and communication skills

Demonstrated ability to resolve issues with clear, positive communication.

View

View more

Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
1+ years in a fast-paced, customer-facing environment.

View

Technical proficiency
Experience with systems like Zendesk, Slack, and Salesforce.

View

Empathy and communication skills
Demonstrated ability to resolve issues with clear, positive communication.

View

Problem-solving skills
Proven experience analyzing and resolving customer issues effectively.

View

Growth mindset
Demonstrated enthusiasm for learning and continuous improvement.

View

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

Similar jobs

View all
Uber
Uber
Customer Experience Program SpecialistSydney, NSW · Full-time
The Customer Experience Program Specialist position at Uber is an exciting opportunity to be part of a dynamic team focused on enhancing Retail support operations across Australia and New Zealand. This job plays a crucial role in optimising support experiences and ensuring seamless implementation of new policies and workflows. The team thrives on collaboration, strategic problem-solving, and a commitment to delivering exceptional customer experiences.
Johnson & Johnson
Johnson & Johnson
Customer Experience and Professional Education SpecialistNorth Ryde, NSW · Full-time
The Customer Experience and Professional Education Specialist at Johnson & Johnson will be the face of the newly established Sydney Institute, a cutting-edge learning lab. This job is all about creating engaging and effective educational experiences for customers and healthcare professionals. The team thrives on collaboration, innovation, and a shared commitment to delivering exceptional service.
MYOB
MYOB
Customer Experience Manager - Mid MarketSydney, NSW · Full-time
The Customer Experience Manager position at MYOB is all about shaping how the company engages with its customers and partners during critical moments. This job plays a vital role in ensuring that businesses in Australia and New Zealand thrive by connecting experiences and driving improvements based on customer feedback. MYOB values collaboration and innovation, making it a great place for individuals who are passionate about making a difference in the business landscape.
MYOB
MYOB
Customer Experience Manager - Mid MarketMelbourne, VIC · Full-time
The Customer Experience Manager at MYOB plays a pivotal role in shaping how the company engages with customers and partners. This job is all about connecting experiences, driving forward solutions, and turning insights into action. The team thrives on collaboration across various departments, ensuring a seamless journey for every customer.