HiBob9 followers25 jobs

Customer Experience Specialist, APJ

Mid levelFull-timeHybridAustraliaPosted 5 hours agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Experience Specialist at HiBob, you'll play a crucial role in ensuring customers receive expert assistance whenever they need it. This job is all about guiding customers through their inquiries and helping them navigate the platform effectively. The team thrives on collaboration and takes pride in supporting one another to achieve shared goals.

Meet the team

About the company

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You'll be responsible for

📞

Guiding customers

Guide customers through their questions and product issues over email, phone, and interactive Zoom sessions.
🔍

Troubleshooting issues

Run thorough troubleshooting and investigation on the issues customers raise.
⚠️

Escalating complex cases

Escalate complex cases to the right teams and sites, keeping customers updated at every stage so they always know where things stand.

Key criteria

💻

Customer-facing SaaS experience

3+ years in customer support or technical support roles.

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🛠️

Troubleshooting skills

Proven ability to investigate and resolve customer issues effectively.

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🌍

Global team collaboration

Experience working with diverse teams and customers across time zones.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer-facing SaaS experience
3+ years in customer support or technical support roles.

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Troubleshooting skills
Proven ability to investigate and resolve customer issues effectively.

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Global team collaboration
Experience working with diverse teams and customers across time zones.

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Premium phone support experience
Demonstrated experience providing high-quality phone support to customers.

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Help Center content creation
Experience creating support content for customers and colleagues.

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