About the job
The Customer Experience Specialist job at WorkFocus Australia is an exciting opportunity for those ready to make a difference in the rehabilitation industry. This position plays a vital role in building strong relationships with employers, insurers, and key stakeholders, driving customer satisfaction and business growth. The team values flexibility, collaboration, and professional development, making it a fantastic place to grow your career.
You'll be responsible for
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Representing WorkFocus
Acting as the single point of contact for all lines of communication and support for allocated customers, ensuring their needs are met.๐
Exploring customer needs
Understanding customer needs to develop tailored solutions that address portfolio challenges, including cross-selling products and services.๐
Managing portfolio performance
Proactively managing portfolio performance in line with customer reporting to ensure high-quality service delivery and customer satisfaction.Key criteria
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Tertiary qualifications in health
Possession of relevant qualifications in allied health professions.View
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2+ years personal injury experience
Demonstrated experience in personal injury insurance schemes.View
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Customer service expertise
Proven understanding of customer drivers in work and wellness.View
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