About the job
The Customer Experience Specialist job at WorkFocus Australia is an exciting opportunity for those ready to make a difference in the rehabilitation industry. This position plays a vital role in building strong relationships with employers, insurers, and key stakeholders, driving customer satisfaction and business growth. The team values flexibility, collaboration, and professional development, making it a fantastic place to grow your career.
You'll be responsible for
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Representing WorkFocus
Acting as the single point of contact for all lines of communication and support for allocated customers, ensuring their needs are met.🔍
Exploring customer needs
Understanding customer needs to develop tailored solutions that address portfolio challenges, including cross-selling products and services.📊
Managing portfolio performance
Proactively managing portfolio performance in line with customer reporting to ensure high-quality service delivery and customer satisfaction.Key criteria
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Tertiary qualifications in health
Possession of relevant qualifications in allied health professions.View
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2+ years personal injury experience
Demonstrated experience in personal injury insurance schemes.View
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Customer service expertise
Proven understanding of customer drivers in work and wellness.View
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