HiBob10 followers30 jobs

Customer Experience Specialist, APJ

Mid levelFull-timeHybridAustraliaPosted 1 month agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Experience Specialist at HiBob, you will play a vital role in ensuring customers receive expert support whenever they need assistance. Your ability to troubleshoot and communicate effectively will help customers navigate HiBob's features with confidence. Join a close-knit team that values ownership and collaboration, and be part of a journey that shapes the future of customer experience.

Meet the team

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You'll be responsible for

📞

Guiding customers

Guide customers through their questions and product issues over email, phone, and interactive Zoom sessions.
🔍

Troubleshooting issues

Run thorough troubleshooting and investigation on the issues customers raise.
⚠️

Escalating complex cases

Escalate complex cases to the right teams and sites, keeping customers updated at every stage so they always know where things stand.

Key criteria

💻

Customer-facing SaaS experience

3+ years in customer support or technical support roles.

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🛠️

Troubleshooting skills

Proven experience resolving complex customer issues effectively.

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🌍

Global team collaboration

Experience working with diverse teams and customers across time zones.

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A meaningful career starts with a match

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5 criteria for this job
Customer-facing SaaS experience
3+ years in customer support or technical support roles.

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Troubleshooting skills
Proven experience resolving complex customer issues effectively.

View

Global team collaboration
Experience working with diverse teams and customers across time zones.

View

Premium phone support experience
Demonstrated experience providing high-quality phone support.

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Help Center content creation
Experience creating helpful content for customers and colleagues.

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