A. Lange & Söhne
1 job

Flagship Client Experience Manager

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about leading a new department focused on 'Client Experience & Hospitality' at Van Cleef & Arpels' Sydney Flagship. The impact of this role is significant, as it transforms client engagement and showcases the Maison's identity. The team thrives on collaboration and creativity, embracing diversity and inclusion to deliver exceptional experiences.

You'll be responsible for

👨‍🏫

Leading and developing

Setting up, supervising, and developing a new team dedicated to 'Client Experience & Hospitality,' ensuring the client is at the heart of all actions.
📈

Strategizing and implementing

Developing and implementing strategic yearly client experience plans and supporting the sales team in enhancing client outreach.
🎨

Orchestrating experiences

Designing and curating exceptional in-boutique and external client experiences, leveraging all available service offerings.

Key criteria

🏆

Luxury retail experience

5+ years in luxury retail or hospitality industry.

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🤝

Client hosting expertise

Proven experience in hosting and engaging VIP clients.

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📊

Strategic planning skills

Demonstrated ability to develop and implement client experience strategies.

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View more

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5 criteria for this job
Luxury retail experience
5+ years in luxury retail or hospitality industry.

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Client hosting expertise
Proven experience in hosting and engaging VIP clients.

View

Strategic planning skills
Demonstrated ability to develop and implement client experience strategies.

View

Event curation experience
Experience designing and executing exceptional client events.

View

Bilingual communication skills
Fluent in English; additional languages are a plus.

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