About the job
The Client Success Manager is a vital part of the team, serving as the primary point of contact for clients and ensuring their needs are met with excellence. This job is all about building trusted relationships and advocating for clients within ADP, while also delivering on service and quality standards. Collaboration and communication are key, as the team works together to strengthen long-term partnerships and drive client satisfaction.
You'll be responsible for
📂
Managing client accounts
Overseeing a portfolio of client accounts, ensuring their needs are met and building strong relationships.🔍
Conducting service reviews
Regularly analyzing operational performance and coordinating improvement actions to enhance service quality.⚙️
Resolving client issues
Acting as the primary point of contact for issue resolution and ensuring timely updates to clients.Key criteria
📈
Client success experience
5+ years in client success or relationship management.View
🤝
Strong relationship-building skills
Demonstrated ability to build and maintain client relationships.View
📊
Analytical skills
Proven capability in data analysis and metric-driven decision-making.View
View more
