Hootsuite1 job

Customer Success Manager (12 month Contract)

Mid levelContractHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Success Manager on a 12-month contract, you will play a pivotal role in managing a select portfolio of customers, guiding them on their social journey with Hootsuite. Your efforts will directly impact user adoption, revenue retention, and customer advocacy, making a real difference in their business outcomes. The team thrives on collaboration, open communication, and a commitment to helping customers succeed.

You'll be responsible for

📈

Managing customer relationships

Owning the day-to-day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products.
🚀

Onboarding customers

Partnering with Professional Services to onboard customers, develop and maintain Mutual Account Plans, and lead success reviews.
🔍

Monitoring account health

Actively monitoring account health and adoption throughout the length of the relationship, ensuring high uptake of Hootsuite and partner products.

Key criteria

📊

Customer portfolio management experience

Proven experience managing a customer portfolio in SaaS.

View

💻

Social media knowledge

Demonstrated knowledge of social media and its business applications.

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🤝

Collaboration skills

Experience working collaboratively to achieve team goals.

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View more

Meet the team

About the company

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4 criteria for this job
Customer portfolio management experience
Proven experience managing a customer portfolio in SaaS.

View

Social media knowledge
Demonstrated knowledge of social media and its business applications.

View

Collaboration skills
Experience working collaboratively to achieve team goals.

View

Data analysis skills
Ability to analyze metrics for account health and adoption.

View

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