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Customer Success Manager

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager (CSM) at Salesforce plays a vital role in ensuring high-value customers achieve significant returns on their investments with the platform. By acting as a trusted advisor and partner, CSMs help organizations connect their applications, data, and devices, fostering lasting relationships built on trust and value. The team thrives on collaboration, innovation, and a shared commitment to customer success.

You'll be responsible for

🔑

Serving as the single point of accountability

Owning the overall customer experience, renewal health, and expansion opportunities for Signature deliverables.
📊

Coordinating customer entitlements

Overseeing all customer entitlements throughout the Signature lifecycle to ensure consistent value delivery.
📈

Partnering with customers

Delivering and communicating ROI by translating platform usage into measurable business outcomes.

Key criteria

📊

Customer-facing experience

4+ years in customer success or similar roles.

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🔗

MuleSoft platform knowledge

Strong understanding of MuleSoft Anypoint Platform and APIs.

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🗣️

Effective communication skills

Proven ability to translate technical concepts for diverse audiences.

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View more

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5 criteria for this job
Customer-facing experience
4+ years in customer success or similar roles.

View

MuleSoft platform knowledge
Strong understanding of MuleSoft Anypoint Platform and APIs.

View

Effective communication skills
Proven ability to translate technical concepts for diverse audiences.

View

Stakeholder management
Experience building relationships with C-suite executives.

View

Business value consulting
Demonstrated experience driving business value conversations.

View

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