Thomson Reuters2 followers15 jobs

Customer Success Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager job is all about building strong, trusted partnerships with clients and ensuring they achieve lasting value from Thomson Reuters ONESOURCE products. This role is crucial for driving client retention, satisfaction, and growth, making a real impact on key accounts across Australia. The team thrives on collaboration, proactive engagement, and a commitment to continuous improvement.

You'll be responsible for

📊

Managing client accounts

Owning and managing a portfolio of client accounts, focusing on renewals, retention, and price yield.
🤝

Building relationships

Establishing trusted relationships with clients, including senior and C-suite stakeholders.
🚀

Driving product adoption

Creating usage plans, identifying training needs, and educating clients on product value and differentiation.

Key criteria

📊

Customer success experience

5+ years in Customer Success or Account Management roles.

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🤝

Relationship-building skills

Proven ability to engage with C-level stakeholders.

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📈

Account retention track record

Demonstrated success in retaining and growing client accounts.

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5 criteria for this job
Customer success experience
5+ years in Customer Success or Account Management roles.

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Relationship-building skills
Proven ability to engage with C-level stakeholders.

View

Account retention track record
Demonstrated success in retaining and growing client accounts.

View

CRM proficiency
Experience with Salesforce or similar CRM platforms.

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Industry knowledge
Familiarity with Technology, SaaS, or legal sectors.

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