Podium5 jobs

Customer Success Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Success Manager - SMB at Podium, you will be the main point of contact for our SMB clients, ensuring a seamless onboarding experience and driving their ongoing success. This job is crucial for fostering strong relationships and maximizing customer satisfaction, which ultimately contributes to Podium's mission of empowering local businesses. The team thrives on collaboration, high standards, and creating opportunities for growth.

You'll be responsible for

🚀

Onboarding customers

Onboarding multi-location clients, conducting training, and ensuring they are fully connected to service offerings.
📈

Managing customer portfolio

Strategically maintaining and managing a portfolio of customers to maximize product usage and reduce retention risk.
🤝

Building relationships

Developing deep relationships within your portfolio to understand customer needs and offer value-based solutions.

Key criteria

📊

Customer success experience

1–3 years of experience managing customer portfolios.

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🤝

Account management skills

Proven ability to identify at-risk customers and drive product adoption.

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🛠️

Marketing technology knowledge

Deep understanding of the marketing technology industry and key players.

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5 criteria for this job
Customer success experience
1–3 years of experience managing customer portfolios.

View

Account management skills
Proven ability to identify at-risk customers and drive product adoption.

View

Marketing technology knowledge
Deep understanding of the marketing technology industry and key players.

View

Communication skills
Outstanding presentation and communication skills for effective client interactions.

View

Adaptability
Experience thriving in constantly changing work environments.

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