Macquarie Technology Group8 followers13 jobs

Customer Success Manager

Mid levelFull-timeHybrid2 Market St, Sydney NSW 2000, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about becoming a Customer Success Manager at Macquarie Cloud Services, where you'll be the trusted advisor for a portfolio of cloud customers. Your impact will be significant as you help customers achieve long-term value from their technology investments. The team thrives on collaboration and connection, working in a blended environment of office and remote work.

You'll be responsible for

🔑

Owning customer success

Taking charge of customer retention, renewal, and long-term success across your portfolio.
📝

Developing success plans

Creating and executing customer success plans aligned to customer goals and business outcomes.
🤝

Building relationships

Establishing trusted relationships with executive sponsors, economic buyers, and technical stakeholders.

Key criteria

📊

Customer success experience

3+ years in Customer Success or Account Management roles.

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🤝

Relationship-building skills

Proven ability to build trust with executive sponsors and stakeholders.

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📈

Portfolio management expertise

Demonstrated experience managing customer portfolios for retention and growth.

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View more

Meet the team

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5 criteria for this job
Customer success experience
3+ years in Customer Success or Account Management roles.

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Relationship-building skills
Proven ability to build trust with executive sponsors and stakeholders.

View

Portfolio management expertise
Demonstrated experience managing customer portfolios for retention and growth.

View

CRM proficiency
Experience using CRM and reporting platforms for customer insights.

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Problem-solving abilities
Strong skills in resolving customer escalations and complex issues.

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