Customer Success Manager
Mid levelFull-timeHybrid2 Market St, Sydney NSW 2000, AustraliaPosted 8 hours agoVerified 18 hours ago
About the job
This job is about becoming a Customer Success Manager at Macquarie Cloud Services, where you'll be the trusted advisor for a portfolio of cloud customers. Your impact will be significant as you help customers achieve long-term value from their technology investments. The team thrives on collaboration and connection, working in a blended environment of office and remote work.
You'll be responsible for
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Owning customer success
Taking charge of customer retention, renewal, and long-term success across your portfolio.đ
Developing success plans
Creating and executing customer success plans aligned to customer goals and business outcomes.đ€
Building relationships
Establishing trusted relationships with executive sponsors, economic buyers, and technical stakeholders.Key criteria
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Customer success experience
3+ years in Customer Success or Account Management roles.View
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Relationship-building skills
Proven ability to build trust with executive sponsors and stakeholders.View
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Portfolio management expertise
Demonstrated experience managing customer portfolios for retention and growth.View
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