Mentimeter3 followers3 jobs

Customer Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

Enterprise Customer Success at Mentimeter's Strategic Accounts isn't about keeping the lights on. It's about proving, deal by deal and quarter by quarter, that Mentimeter belongs at the centre of how our biggest customers communicate, learn, and grow. You'll be one of the first people building out our Strategic Accounts function in Sydney, working deeply with a focused portfolio of our most complex, highest-value enterprise customers. These are organisations with multiple business units, regions, and stakeholder layers. The Relationship Manager owns the commercial side. You own the value: the success plans, the executive relationships, the proof points that make expansion the obvious next step. This is a role for someone who wants to operate as a genuine strategic partner, not a support function.

You'll be responsible for

❤️

Building customer relationships

Establishing and nurturing strong relationships with customers to understand their needs and goals.
🐣

Educationing our Customers

Webinars, Live Demos, Customer Interviews & supporting Customer events & Conferences
💜

Adoption & Usage

Tracking customer progress and satisfaction to ensure they are achieving their desired outcomes!

Key criteria

🌱

Customer Success experience

Proven experience in customer success management roles.

View

💪

Community Builder

Demonstrated ability to build and maintain customer relationships and internal customers. You run webinars, Customer Interviews & Customer community events - or want too? 👀

View

🎯

Commerical awareness

Experience with renewals yourself, or flagging expansion and churn risks within your customers

View

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4 criteria for this job
Customer Success experience
Proven experience in customer success management roles.

View

Community Builder
Demonstrated ability to build and maintain customer relationships and internal customers. You run webinars, Customer Interviews & Customer community events - or want too? 👀

View

Commerical awareness
Experience with renewals yourself, or flagging expansion and churn risks within your customers

View

Data Focused
Experience with Onboarding, and increasing customers Adoption and Usage on the platform. You utilise AI in your day to day workflow.

View

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