LogicMonitor
1 job

Enterprise Customer Success Manager

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at LogicMonitor is a vital position that focuses on ensuring the success of customers using the LogicMonitor platform. This job is all about building strong relationships, driving adoption, and maximizing the value customers receive from their investment. The team thrives on collaboration, trust, and a shared commitment to excellence, creating an environment where everyone can do their best work and grow together.

You'll be responsible for

🏆

Coaching customers

Collaborating with customers to achieve their business goals and maximize their investment in LogicMonitor.
🚀

Driving adoption

Ensuring customers effectively use the LogicMonitor platform and receive value from it.
🔄

Managing renewals

Overseeing subscription renewals and identifying growth opportunities within customer accounts.

Key criteria

🎓

Bachelor's degree

Bachelor's degree in a technical field preferred.

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💼

5+ years in customer success

Proven experience in customer success or account management.

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🖥️

Intermediate IT knowledge

Intermediate understanding of IT infrastructure concepts.

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5 criteria for this job
Bachelor's degree
Bachelor's degree in a technical field preferred.

View

5+ years in customer success
Proven experience in customer success or account management.

View

Intermediate IT knowledge
Intermediate understanding of IT infrastructure concepts.

View

Experience with growth strategies
Demonstrated experience identifying growth opportunities.

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Strong relationship-building skills
Proven ability to build trust with clients.

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