About the job
The Customer Success Manager at Aircall plays a vital role in ensuring customers thrive with our AI-powered communication platform. By fostering strong relationships and utilizing data-driven insights, you will help clients maximize their success and satisfaction. Join a dynamic, multicultural team in Sydney, where collaboration and innovation are at the heart of our mission.
You'll be responsible for
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Overseeing customer success
Managing a pool of customers to ensure they realize the value of Aircall's services.📈
Driving customer engagement
Using data-driven approaches to nurture customer relationships and promote product usage.🔍
Monitoring account health
Evaluating metrics to assess account development and customer satisfaction levels.Key criteria
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Data-driven customer success experience
Experience using data to drive customer engagement and satisfaction.View
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Strong relationship-building skills
Proven ability to cultivate and maintain customer relationships.View
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Excellent communication skills
Demonstrated verbal and written communication proficiency.View
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