Meet Maleeha and the team
About the job
This job is all about being the first point of contact for customers at Mercha. You will play a crucial role in ensuring customer satisfaction, which directly impacts repeat business and revenue. The team thrives on collaboration and is dedicated to providing exceptional service while continuously improving processes.
You'll be responsible for
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Managing inbound volume
Overseeing the inbound queue across all channels, ensuring every enquiry is addressed promptly and accurately.💰
Converting demand
Taking charge of non-ICP customers and one-off transactions, quoting and closing orders to maximize revenue.⚙️
Providing operational support
Supporting the operations team and trunk customers with deliveries, events, and day-to-day requests.Key criteria
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Customer-facing experience
2+ years in a customer-facing role with order fulfillment.View
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CRM literacy
Proven experience with HubSpot or similar CRM systems.View
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Operational discipline
Demonstrated ability to impose structure on unorganized tasks.View
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