Mercha
7 interested1 job

Customer success specialist

JuniorMid levelGraduateFull-timeHybridSydney NSW, AustraliaEagle Farm QLD, AustraliaPosted 3 months ago
Pending fitX of Y criteria met

About the job

This job is all about being the first point of contact for customers at Mercha. You will play a crucial role in ensuring customer satisfaction, which directly impacts repeat business and revenue. The team thrives on collaboration and is dedicated to providing exceptional service while continuously improving processes.

You'll be responsible for

📬

Managing inbound volume

Overseeing the inbound queue across all channels, ensuring every enquiry is addressed promptly and accurately.
💰

Converting demand

Taking charge of non-ICP customers and one-off transactions, quoting and closing orders to maximize revenue.
⚙️

Providing operational support

Supporting the operations team and trunk customers with deliveries, events, and day-to-day requests.

Key criteria

📞

Customer-facing experience

2+ years in a customer-facing role with order fulfillment.

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📊

CRM literacy

Proven experience with HubSpot or similar CRM systems.

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🗂️

Operational discipline

Demonstrated ability to impose structure on unorganized tasks.

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Meet the team

About the company

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5 criteria for this job
Customer-facing experience
2+ years in a customer-facing role with order fulfillment.

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CRM literacy
Proven experience with HubSpot or similar CRM systems.

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Operational discipline
Demonstrated ability to impose structure on unorganized tasks.

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Clear written communication
Experience crafting concise and warm customer messages.

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Comfort with selling
Experience quoting, following up, and closing sales.

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