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Customer Success Specialist, Doshii, x15ventures

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 14 hours agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Customer Support Specialist at Doshii plays a vital role in supporting hospitality venues using the Doshii platform. This job is all about turning complex hospitality technology challenges into simple, practical solutions for customers. Team members thrive in a collaborative environment, working closely with various internal teams and external partners to ensure high-quality support and a seamless experience for all users.

You'll be responsible for

📧

Recording and responding to support requests

Managing support requests across email, phone, and chat platforms to ensure timely assistance.
🛠️

Assisting with venue onboarding

Helping venues connect to the Doshii platform, including building and mapping menus for seamless integration.
🔧

Investigating operational issues

Troubleshooting connectivity issues and coordinating with external partners to resolve customer problems efficiently.

Key criteria

🗣️

Strong communication skills

Ability to convey information clearly to diverse audiences.

View

🛠️

Problem-solving experience

Demonstrated experience resolving customer issues effectively.

View

📞

Customer support background

Experience delivering exceptional support via phone and email.

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Meet the team

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View your fit

3 criteria for this job
Strong communication skills
Ability to convey information clearly to diverse audiences.

View

Problem-solving experience
Demonstrated experience resolving customer issues effectively.

View

Customer support background
Experience delivering exceptional support via phone and email.

View

A meaningful career starts with a match

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